Here is a list of some of our most frequently asked questions. If you have other
questions, please feel free to contact us
Are all the products on your site new?
Yes, every product we ship is new and comes directly from
the manufacturer to our stores, with the full manufacturers warranty, unless otherwise
noted in the product description.
Are all the products on your site directly in stock?
Yes, we have real time inventory, instead of drop shipments, which is what
alot of other online stores offer. This mostly guarantees your items shipment, instead
of backorders.
How long will it take for me to receive my item(s)?
That depends a little on where you are located and how close that is to a
distribution center. The average order arrives at its destination within
5-7 days.
What is your refund policy?
Please see our store policies
for complete refund information.
What warranties do you offer?
All warranties are serviced by the manufacturer of the
product, and are not serviced by Detroit City Skateboards. Please consider the extended warranty
options for additional protection from the manufacturer.
Why are your prices below retail?
We strive to bring you the best prices we can by reducing
our operational costs. By using the internet as our storefront, we save on many
costs that our competitors spend millions of dollars a year to maintain. Also,
you act as your own sales representative by reading the descriptions on our
site, so you don't pay the large commissions our competitors must give their
salespeople. As a family owned business, we are committed to keeping our prices
below those of our competitors so that your family can enjoy the best
products for less.
How can I contact someone if I have a question?
You may reach us through our contact us page.
How do I know my personal information is secure?
Our commitment to your security is a top priority at
Detroit City Skateboards. We employ the industry standard SSL encryption that all major internet
storefronts use.
We hear a lot about the few mishaps in the system, but you
don't often hear about the millions of transactions that take place flawlessly
every day over the internet. To date, we have had no reports of any security
problems with any of our customers.
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